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Is government culture stifling CX innovation?
June 27, 2023 | News, State & LocalRisk aversion among government managers is blocking needed improvements to key programs, according to a recent white paper.
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Why rural communities struggle to bring in much-needed federal grants
May 05, 2022 | News, State & LocalA new analysis suggests that over half of communities in the West lack the capacity to take advantage of infrastructure bill funding. Now what?
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Driverless vehicles are finally hitting city streets
May 03, 2022 | News, State & LocalIn San Francisco, people can now catch rides in cars without anybody behind the wheel. But as the technology spreads, are regulators ready?
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How cities are trying to combat the nation’s deadliest weather risk
April 28, 2022 | News, State & LocalHeat doesn’t get the same attention as hurricanes or wildfires, but city officials are paying more attention to it as hot temperatures become more common.
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USDA opens grants to streamline SNAP
April 27, 2022 | News, State & LocalGrants to state and local governments are designed to improve customer experience, streamline operations and expand enrollment to underserved populations.
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Maine modernizes election administration with centralized voter registration
April 21, 2022 | News, State & LocalThe new centralized system will help state and municipal-level election officials maintain voter rolls, facilitate absentee and in-person voting and capture voter participation history.
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Tailoring services delivery to life events, not org charts
| State & Local, NewsPointing to Michigan's "benchmark" work streamlining benefits applications, the White House says cross-government services should revolve around the needs of Americans.
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Why the infrastructure bill alone can’t solve digital connectivity challenges
| News, State & LocalState and local governments must come together with internet service providers to deliver training and devices to Americans that need access to essential services.
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Rural America gets help tapping into federal funding
| News, State & LocalStaff from the USDA will help least 25 rural communities apply for federal economic development assistance.
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States get extension to wind down pandemic benefits
April 18, 2022 | News, State & LocalEven with the 90-day extension to the public health emergency, states must still reevaluate which of the 80 million aid recipients still qualify for benefits and construct safety nets for those who don't.