Subject Matter Expert (SME) Support

Subject matter experts can troubleshoot system issues and ensure the proper solution is applied correctly ― the first time. MAT FSRs have the necessary training and skills required for independent customer assistance and provide:

New Equipment Training (NET) for multiple Logistics Information Systems ― both modern and legacy

Over-the-Shoulder (OTS) Training to assist not only with technical and functional guidance for SAMS-E and PBUSE, but also with any routine automated maintenance and supply processes.

Reach-back Capability with insider access to the MAT Service Desk, software developers, and senior management should the need arise.

Help Desk Assistance for continued end-user support.

MAT’s Professional Services team members are flexible and adaptable to customer needs. With real-world experience, FSR’s can respond quickly to a variety of challenges. Working proactively with the customer, they develop tailored troubleshooting processes to mitigate risk.