State & Local Government

Streamlining your workflow through customized solutions

Whether you are a state agency, county, city, or municipality, MAT can solve your most challenging technology issues. We ensure that the people who serve the public have the tools they need to get the job done right. With specific expertise in judicial management and case management systems, we bring you solutions that improve your workflow so that you can do your job easier and more effectively.

Case Study: Texas Veterans Commission Case Management System

OUR APPROACH

Our approach to each project is a collaborative and customer-focused effort designed to provide the best solution to fit each customer’s specific needs. This toolkit provides repeatable processes used across the company on every project while remaining flexible to every customer’s unique requirements.

CUSTOM SOFTWARE SOLUTIONS

We specialize in creating on-demand software solutions to help state and local government organizations improve their daily activities and processes. We can also help enhance legacy systems, integrate current systems, and create new solutions that manage workflow.

TRAINING

A new software application is only successful when the users know how to utilize its full functionality. We can help your people get up to speed on a new system by creating customized training programs tailored to how they will be using the system on a daily basis.

CASE STUDIES

TEXAS VETERANS COMMISSION CASE MANAGEMENT SYSTEM

Creating an application to streamline Veterans’ claims

MAT developed software to process Texas Veterans Commission (TVC) claims over the Internet and allow approximately 250 users to access and input veteran data into the system simultaneously.

MAT software developers created a web-based, secure portal for secure claims information to be input into a database by multiple users, including veterans. VA DD-214 forms were then populated with data from the database. The information was integrated into the Case Management System and allowed TVC management to generate reports from the data.

To guarantee secure claims information, the system used a versatile security protocol to allow administrators to define user roles and levels of access throughout the application. This allowed secure claims information to be restricted from non-claims employees.

To deliver a robust solution for workflow management, MAT developed work-list management prioritization and productivity performance metrics analysis. The system recorded user information for workload analysis.

Prior to implementation, MAT developed course material to be used to train TVC Case Management trainers. The training materials included a ‘mock’ TVC Case Management System database to be used for classroom exercise and hands-on learning. MAT’s training department developed lesson plans, handouts, practical exercises, and presentations. MAT, in conjunction with TVC experts, validated all trainers and training material through practice sessions in a ‘mock’ classroom.

To effectively implement the system, MAT worked with TVC information technology personnel to install and configure the application in the TVC network environment.